- Accounting - General (AC)
- Application Platform (AP)
- Basis Components (BC)
- Business Mobile (MOB)
- Business Network Solutions (BNS)
- Business intelligence solutions (BI)
- Collaborative Cross Applications (XAP)
- Controlling (CO)
- Cross-Application Components (CA)
- Cross-Application Components (CA)
- Customer Relationship Management (CRM)
- Basic Functions (CRM-BF)
- Business Transactions (CRM-BTX)
- CRM Cross-Application Components (CRM-CA)
- CRM Integration for ERP Billing in Current Account (CRM-FCA)
- Integration Industry Solutions (CRM-IS)
- Interaction Center WebClient (CRM-IC)
- Account Identification (CRM-IC-SEA)
- Accounting (CRM-IC-ACO)
- Adjustment Requests in Interaction Center (CRM-IC-ADR)
- Agent Inbox (CRM-IC-UNI)
- Alert (CRM-IC-ALT)
- Basic Functions for Business Transactions (CRM-IC-BF)
- Bill presentment in ICWebClient without persisting in CRM (CRM-IC-CI)
- Billing Documents in Interaction Center (CRM-IC-BE)
- Business Transaction Assignments (CRM-IC-ASN)
- Call List Execution and Maintenance (CRM-IC-CAL)
- Case Management (CRM-IC-CMG)
- Communication Channels (CRM-IC-CHA)
- E-Mail Response Management System (CRM-IC-EMS)
- E-Mail Response Management System (CRM-IC-EMS)
- Financial Contract Accounting (CRM-IC-FCA)
- Installed Base (CRM-IC-INB)
- Manager Dashboard (CRM-IC-MDB)
- Personnel Administration (CRM-IC-HCM)
- Products (CRM-IC-PRO)
- Provider Transactions in Interaction Center (CRM-IC-PRV)
- Real-Time Decisioning (CRM-IC-RTD)
- Sales Order (CRM-IC-SLO)
- Scripting (CRM-IC-SCR)
- Service Order (CRM-IC-SVO)
- Social Media Cockpit in Interaction Center (CRM-IC-SMC)
- Solution Search (CRM-IC-SOL)
- Interaction Center WinClient (CRM-CIC)
- Master Data (CRM-MD)
- Public Sector (CRM-IPS)
- Resource Planning for Personnel Resources (CRM-RPL)
- SAP S/4HANA Service (CRM-S4)
- Telecommunications (CRM-IT)
- Utilities Industry (CRM-IU)
- Waste Management (CRM-WA)
- Customer Service (CS)
- Discrete Industries (DI)
- Enterprise Contract Management (CM)
- Enterprise Controlling (EC)
- Enterprise Performance Management (EPM)
- Enterprise Portal (EP)
- Enterprise Portal (EP)
- Enterprise information management solutions (EIM)
- Environment, Health, and Safety / Product Compliance (EHS)
- Financial Accounting (FI)
- Financial Services (FS)
- Financials (FIN)
- Global Trade Services (SLL)
- Governance, Risk and Compliance (GRC)
- Incentive and Commission Management (ICM) (ICM)
- Investment Management (IM)
- Knowledge Management (KM)
- LOD Components (LOD)
- Logistics - General (LO)
- Logistics Execution (LE)
- Materials Management (MM)
- Obsolete Product: mySAP.com Workplace (WP)
- Occasional Platform User (OPU)
- Payroll (PY)
- Personnel Management (PA)
- Personnel Time Management (PT)
- Plant Maintenance (PM)
- Portfolio and Project Management (PPM)
- Product Lifecycle Management (PLM)
- Production Planning and Control (PP)
- Project System (PS)
- Public Sector Management (PSM)
- Purchasing SAP Cloud (PUR)
- Quality Management (QM)
- Real Estate Management (RE)
- SAP Business Warehouse (BW)
- SAP HANA (HAN)
- SAP NetWeaver Master Data Management (MDM)
- SAP Supplier Lifecycle Management (SLC)
- Sales and Distribution (SD)
- Service (SV)
- Supply Chain Management (SCM)
- Sustainability management (SUS)
- Training and Event Management (PE)
- Transportation Management (TM)
- Treasury (TR)
- Web Channel (WEC)
Interaction Center WebClient (CRM-IC)
ID: A4C0000041
| Table | Description |
|---|---|
| CRMD_ICA_EVENT | IC Analytics: Event Log Event |
| CRMD_ICA_EVGRP | IC Analytics: Event Log Event |
| CRMD_ICA_CONTACT | IC Analytics: Event Log BDC Contact |
| CRMD_ICA_CUSTMR | IC Analytics: Event Log BDC Customer |
| CRMD_ICA_ICINTAC | IC Analytics: Event Log IC Interaction |
| CRMD_ICA_EVPARAM | IC Analytics: Event Log Event Parameter |
| CRMC_IC_BPMUL_ST | Details for Object Components |
| HRP1262 | DB Table for Infotype 1262 |
| CRMC_IC_BPMUL_PF | Details for Partner Functions |
| CRMC_IC_AM_EVS | Database Table : All the IC Events |
| CRMC_IC_BPIDENT | IC BP Identification Profile |
| CRMC_BCASE_BCARD | CRM Briefcase: Briefing Cards |
| CRMC_IC_PROFILE | IC profiles |
| CRMC_IC_PWUP | CRM IC WebClient Pre Wrap Up Customizing |
| CRMC_IC_OVWVSET | Overview Viewset |
| CRMC_IC_BPMUL_ID | IC BP Identification Profile |
| CRMC_IC_IBPROF | Customizing table for IBASE Tree view |
| CRMC_IC_POLLPROF | Polling Profile |
| CRMC_IC_DMPROF | Content Management Profile table |
| CRMC_IC_OBJDESC | Object Description |
| CRMD_IC_AM_ATTR | Table for Alert Modeler Implementation Class |
| CRMD_IC_AM_PHS | Table: PlaceHolders of Alert Modeler |
| CRMC_IC_IREC | IC Interaction Record Mode |
| CRMC_IC_BPDEFCO | Component Definition for dyn. IC Account Identification |
| CRMC_IC_RE_PROF | IC recommendation engine profile database table |
| CRMC_BCASE_BCASE | CRM Briefcase: Briefcases |
| CRMC_BCASE_CSCRD | CRM Briefcase: Briefcase and Briefing Card relationship |
| CRMC_IC_RDPROF | CRM IC WebClient Rule Driven Interaction |
| CRMC_IC_EVPROF | IC event profile |
| CRMC_ALLTDAR | Allowed Business Appointment Categories |
| CRMC_ICPLAPPS | IC Profile 'Planned Business Appointments' |
| CRMC_PPGROUP | Group of Business Appointment Categories |
| CRMC_IC_OVWLAYO | Overview Viewset - Layouts |
| CRMC_IC_OVWVIEW | Overview Viewset - View |
| CRMD_IC_AM_PRMS | table maintaining all parameters of alert modeler |
| CRMC_IC_OVWVASS | Overview Viewset - View Assignment |
| CRMC_IC_IOBJ | Customizing for IC WebClient IObject creation |
| CRMC_IC_BTPROF | IC Business Transaction Profile |
| CRMC_IC_IH | Interaction History |
| CRMC_IC_BPMULIDT | IC BP Identification Profile Texts |
| CRMC_IC_IBPROFT | Descriptin table for IBASE profile in different languages |
| CRMC_IC_IOBPROFT | Descriptin table for IObject profile in different languages |
| CRMC_IC_OBJDESCT | Object Description text table |
| CRMC_IC_DMPROF_T | Content Management Profile Text table |
| CRMC_IC_CLMT | IC Call List Profile Texts |
| CRMD_IC_AM_ATTRT | Alert Modeler: Java Class Text Table |
| CRMC_IC_PRDCSRCT | Product Search: Description for catalogue profile |
| CRMC_IC_BPIDENTT | IC BP Identification Profile Texts |
| CRMC_IC_MKTPROFT | IC Campaign Profile Texts |
| CRMC_IC_PROFILET | IC profile text |
| CRMC_IC_RE_PROFT | IC recommendation engine Profile Texts |
| CRMD_BCASE_BCL_T | CRM Briefcase: Briefing Card link label (Text Table) |
| CRMC_IC_RDPROF_T | CRM IC WebClient Rule Driven Interaction Text table |
| CRMC_IC_EVPROF_T | IC event profile text table |
| CRMC_IC_OVWVSETT | Overview Viewset (Texts) |
| CRMC_IC_BPMUL_BP | IC BP Identification Profile |
| CRMC_IC_BPMUL_PA | Assignment of partner funtions to business transaction |
| CRMC_IC_BPMUL_RE | customizing table for relationships |
| CRMC_IC_CTXTCOMP | Context Area Components |
| CRMC_IC_DMOBJECT | Application object for Content Management |
| CRMC_IC_DMPROOBJ | Content Managemen Profile: Application object assignment |
| CRMC_IC_OBJOTHID | Other IDs |
| CRMC_COM_CHAN | Obsolete |
| CRMC_IC_BTCAT | IC WebClient - Assign Activity Category to MCM Media Types |
| CRMC_IC_TRACE | Agent activity tracing table |
| CRMD_IC_AM_ATR | attributes of out-of_box AM |
| CRM_IC_TEXT_TABC | check table for CRM IC Web Client text table |
| CRMC_IC_SNS_PROF | Notification Profile |
| CRMC_IC_BPREL | customizing table for relationships |
| CRMC_IC_TICKET | Business transaction types of simplified BT user interfaces |
| CRMC_IC_BROAD | Profile Table for Broadcast Component |
| CRMC_IC_BTPFAS | Assignment of partner funtions to business transaction |
| CRMC_IC_MKTACRNG | IC Campaign Profile Attribute Range Conditions |
| CRMC_IC_MKTACSET | IC Campaign Profile Attribute Set Conditions |
| CRMC_IC_MKTATTR | IC Campaign Attributes |
| CRMC_IC_BPCODETA | Details for Object Components |
| CRMC_ICA_BDC_LOG | IC Analytics: Customize relevant BDC Objects |
| CRMC_IC_APCOMP | CMS All Roles Application Component |
| CRMC_IC_FW_UI_NV | CMS All Roles UI Navigation Mapping |
| ICAP_GIL_MODEL | Model Table for Gen. Interaction Layer Agent Prof Component |
| ICAP_GIL_OBJIMP | Object Table for Gen IL Agent Prof Component - Impl classes |
| ICAP_GIL_SOBJ | Object Table for Gen. Interaction Layer Agent Prof Component |
| CRMC_ICMSYSPROPS | System Properties for IC Manager Applications |
| CRMC_IC_INTPWUP | CRM IC Pre Wrap up interaction icons |
| CRMC_BU2IL_MODEL | Gen. IL Model Business Parnter - Enhancements |
| CRMC_BU2IL_OBJ | Gen. IL Object Business Partner - Enhancements |