Interaction Center WinClient (CRM-CIC)

ID: PFC0000045
Table Description
CCMBINREL_CCMA Object Relationship Service: generic binary links
CICCCONT Component container configuration
CRMC_WLA_STYPES Search types
CRMC_CIC_ACTMAIN CIC Transaction comp. configuration
CRMC_CIC_AM Alert Modeler profile
CRMC_ASSG_R Rule ID - call list generation, assignment
CCMMAILADDRCONF2 Address Maintenance
CRMC_IC_WL_S Agent Inbox: Status Definition
CRMC_IC_WL_S_P Agent Inbox: Selection Period
CICSCHEMA Hot keys definition for mouse free operations in CIC
CRMD_ISM_DOC_NO IS-M/AM: Sales Document Number (Sel. Method for Search Help)
CRMC_WLA_STDST Standard search type profiles
CRMC_IC_WL_F Agent Inbox: Folder Definition
CRMC_CIC_AM_T Alert Modeler profile description
CRMC_ASSG_PR_T Profile descriptions - call list generation, assignment
CRMC_SCHED_R_T Scheduling rule text - call list generation
CRMC_IC_WL_ST Agent Inbox: Profile Texts
CRMC_WLA_STDSTT Standard search type profiles texts
CRMC_WLA_STYPEST Search type texts
CCMC_ABLOGSYS Action Box: Logical systems available for remote execution
CRMC_CIC_AM_MM Meta Model (XML template) name
CRMC_CIC_AM_MM_H Header: Meta Model (XML template) name
CRMC_CIC_AM_MM_T Meta Model (XML template) name
CRMC_CIC_AM_RM Rule model - XML template storage for CIC Alert Modeler
CRMC_CIC_AM_UM Used model - XML template storage for CIC Alert Modeler
CCM_INBOX_ACT Extended CIC E-mail inbox active
CRMC_ASSG Sequence of rules - call list generation, assignment
CRM_CIC_RESTART IC Restart: set time and memory
CRMC_AGENTPROF Agentprofile for product proposal
CRMC_LOCPERIOD Assignment period to locator
CCMMAIL1OCREATE2 Mail Handling: Communication Type Specific Parameters
CCMMAILIBXTYPES2 Task Communication Methods
CCMMAILICONS2 Icons table for inbox
CRMC_IC_WL_F_C Agent Inbox: Folder Config.
CICSCHEMAHOTKEY Hold all avaliable keys
CICSCHEMAKEYMAP Hot keys definition for mouse free operations in CIC
CCMC_ABLOGSYSUS Action Box: Logical systems for remote (user exceptions)