- Accounting - General (AC)
- Application Platform (AP)
- Basis Components (BC)
- Business Mobile (MOB)
- Business Network Solutions (BNS)
- Business intelligence solutions (BI)
- Collaborative Cross Applications (XAP)
- Controlling (CO)
- Cross-Application Components (CA)
- Cross-Application Components (CA)
- Customer Relationship Management (CRM)
- Basic Functions (CRM-BF)
- Business Transactions (CRM-BTX)
- CRM Cross-Application Components (CRM-CA)
- CRM Integration for ERP Billing in Current Account (CRM-FCA)
- Integration Industry Solutions (CRM-IS)
- Interaction Center WebClient (CRM-IC)
- Account Identification (CRM-IC-SEA)
- Accounting (CRM-IC-ACO)
- Adjustment Requests in Interaction Center (CRM-IC-ADR)
- Agent Inbox (CRM-IC-UNI)
- Alert (CRM-IC-ALT)
- Basic Functions for Business Transactions (CRM-IC-BF)
- Bill presentment in ICWebClient without persisting in CRM (CRM-IC-CI)
- Billing Documents in Interaction Center (CRM-IC-BE)
- Business Transaction Assignments (CRM-IC-ASN)
- Call List Execution and Maintenance (CRM-IC-CAL)
- Case Management (CRM-IC-CMG)
- Communication Channels (CRM-IC-CHA)
- E-Mail Response Management System (CRM-IC-EMS)
- E-Mail Response Management System (CRM-IC-EMS)
- Financial Contract Accounting (CRM-IC-FCA)
- Installed Base (CRM-IC-INB)
- Manager Dashboard (CRM-IC-MDB)
- Personnel Administration (CRM-IC-HCM)
- Products (CRM-IC-PRO)
- Provider Transactions in Interaction Center (CRM-IC-PRV)
- Real-Time Decisioning (CRM-IC-RTD)
- Sales Order (CRM-IC-SLO)
- Scripting (CRM-IC-SCR)
- Service Order (CRM-IC-SVO)
- Social Media Cockpit in Interaction Center (CRM-IC-SMC)
- Solution Search (CRM-IC-SOL)
- Interaction Center WinClient (CRM-CIC)
- Master Data (CRM-MD)
- Public Sector (CRM-IPS)
- Resource Planning for Personnel Resources (CRM-RPL)
- SAP S/4HANA Service (CRM-S4)
- Telecommunications (CRM-IT)
- Utilities Industry (CRM-IU)
- Waste Management (CRM-WA)
- Customer Service (CS)
- Discrete Industries (DI)
- Enterprise Contract Management (CM)
- Enterprise Controlling (EC)
- Enterprise Performance Management (EPM)
- Enterprise Portal (EP)
- Enterprise Portal (EP)
- Enterprise information management solutions (EIM)
- Environment, Health, and Safety / Product Compliance (EHS)
- Financial Accounting (FI)
- Financial Services (FS)
- Financials (FIN)
- Global Trade Services (SLL)
- Governance, Risk and Compliance (GRC)
- Incentive and Commission Management (ICM) (ICM)
- Investment Management (IM)
- Knowledge Management (KM)
- LOD Components (LOD)
- Logistics - General (LO)
- Logistics Execution (LE)
- Materials Management (MM)
- Obsolete Product: mySAP.com Workplace (WP)
- Occasional Platform User (OPU)
- Payroll (PY)
- Personnel Management (PA)
- Personnel Time Management (PT)
- Plant Maintenance (PM)
- Portfolio and Project Management (PPM)
- Product Lifecycle Management (PLM)
- Production Planning and Control (PP)
- Project System (PS)
- Public Sector Management (PSM)
- Purchasing SAP Cloud (PUR)
- Quality Management (QM)
- Real Estate Management (RE)
- SAP Business Warehouse (BW)
- SAP HANA (HAN)
- SAP NetWeaver Master Data Management (MDM)
- SAP Supplier Lifecycle Management (SLC)
- Sales and Distribution (SD)
- Service (SV)
- Supply Chain Management (SCM)
- Sustainability management (SUS)
- Training and Event Management (PE)
- Transportation Management (TM)
- Treasury (TR)
- Web Channel (WEC)
CRMC_IC_TRACE
Agent activity tracing table
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#other
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Component: Interaction Center WebClient
- 🔑 Keys (2)
- 💰 Amounts
- ∑ Quantities
- 📅 Dates
- ☰ Categorical
- Other
- 🔗 Relations (1)
| Column Name | Description | |
|---|---|---|
| AGENT FK | User name | |
| CLIENT | Client |
| Column Name | Description |
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| Column Name | Description |
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| Column Name | Description |
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| Column Name | Description |
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| Column Name | Description | Domain name |
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