- Accounting - General (AC)
- Application Platform (AP)
- Basis Components (BC)
- Business Mobile (MOB)
- Business Network Solutions (BNS)
- Business intelligence solutions (BI)
- Collaborative Cross Applications (XAP)
- Controlling (CO)
- Cross-Application Components (CA)
- Cross-Application Components (CA)
- Customer Relationship Management (CRM)
- Customer Service (CS)
- Discrete Industries (DI)
- Enterprise Contract Management (CM)
- Enterprise Controlling (EC)
- Enterprise Performance Management (EPM)
- Enterprise Portal (EP)
- Enterprise Portal (EP)
- Enterprise information management solutions (EIM)
- Environment, Health, and Safety / Product Compliance (EHS)
- Financial Accounting (FI)
- Financial Services (FS)
- Financials (FIN)
- Global Trade Services (SLL)
- Governance, Risk and Compliance (GRC)
- Incentive and Commission Management (ICM) (ICM)
- Investment Management (IM)
- Knowledge Management (KM)
- LOD Components (LOD)
- Logistics - General (LO)
- Logistics Execution (LE)
- Materials Management (MM)
- Obsolete Product: mySAP.com Workplace (WP)
- Occasional Platform User (OPU)
- Payroll (PY)
- Personnel Management (PA)
- Personnel Time Management (PT)
- Plant Maintenance (PM)
- Portfolio and Project Management (PPM)
- Product Lifecycle Management (PLM)
- Production Planning and Control (PP)
- Project System (PS)
- Public Sector Management (PSM)
- Purchasing SAP Cloud (PUR)
- Quality Management (QM)
- Real Estate Management (RE)
- SAP Business Warehouse (BW)
- SAP HANA (HAN)
- SAP NetWeaver Master Data Management (MDM)
- SAP Supplier Lifecycle Management (SLC)
- Sales and Distribution (SD)
- Service (SV)
- Supply Chain Management (SCM)
- Sustainability management (SUS)
- Training and Event Management (PE)
- Transportation Management (TM)
- Treasury (TR)
- Web Channel (WEC)
Customer Interaction Center (CS-CI-CIC)
ID: ALR0000137
| Table | Description |
|---|---|
| CCMCLBS | Call center callback - Whole |
| CCMLOG | Activity log |
| CCMLOGD | Activity log details |
| CCMOBJKEYS | Information object instance |
| CCMSESSION | Call management sessions |
| EWFGRU | Front Office Call Group |
| ECICCONTHIST | CIC Profile: Contact History |
| CCMCCONT | Component container configuration |
| CCMCMPCALL | Action Box Component Calls |
| CCMHTMLPAR | CIC HTML configuration: external parameters |
| CCMHTMLPARI | CIC HTML configuration: parameter for internal calls |
| EWFPAR | Front Office Configuration: Call Parameter |
| CCMCMPCALLPARE | Action Box Component Call: External Parameters |
| CCMCMPCALLPARI | Action Box Component Call: Parameters for Internal Calls |
| EWBPROCX | Front Office Process |
| EWFCAL | Front Office Call |
| CCMAC | Loggable activity codes |
| CCMADKEY | Activity detail logging key |
| CCMCBQUES | Call center callback - Callback queue definition |
| CCMCLBC | Callback Configuration |
| CCMCTIBKEY | Call center telephony control button keys |
| CCMCTIQUEUE | Call center queues |
| CCMHTMLCONF | CIC HTML configuration |
| CRMC_CIC_ASP_C | IC WinClient: ASP, configuration |
| CRMC_CIC_ASP_TP | IC WinClient: ASP, application type |
| CCM_NAVAREA | CCM Navigation Area Profile |
| CCM_NAVAREA_VIEW | CCM Navigation Area: Tab |
| CCM_NAVVIEW | CCM Navigation Area Profile |
| CCM_OPCLASSTYPE | Object Provider Service: Class Type Definition |
| CRM_CIC_OPFACT | Object Provider Service: class definition |
| EWCUSTENVCLS | Customer Information Cluster Builder |
| EWCUSTENVG | Customer Information Cluster Builder: Generic Profile Data |
| ECICWFINB | Profile for CIC workflow inbox |
| CRM_CIC_DEFWS | Default Workspace Profile |
| CRMC_CIC_ASP_A | IC WinClient: ASP, application |
| EEFO01 | Settings for Account Balance in CIC |
| CRM_CIC_DEFWSSL | Default Workspace Profile Slot |
| ECCPCALLBACKRV | Reasons for callback |
| ECCPRECEIVE | Configuration of office-recipient for workflow start |
| CRMC_CIC_ASP_AT | IC WinClient: ASP, application (text) |
| ECICCONTHISTT | Customizing Table for Contact History |
| ECICWFINBT | Profil for CIC workflow inbox (text) |
| CCMCMPCALLT | Action Box Component Workspace Text |
| CCMCBQPROF | Call center callback - Callback queue profile |
| CCMCSCONF | Contact search/display configuration |
| CCMCSEARCH | Search type to matchcode mapping for CCM contact search |
| CCMCTIPROF | CIC Front office function key profile |
| CCMSCRPROF | Script activity profile |
| CCMSCRVAR | Script variable name |
| CACCEL | Online BDC transaction accelerator definition |
| CCMCTIADMIN | CTI Administration/Policy |
| CCMIFIMPL | Classes that implement different modules of the CIC |
| CDESTPID | Online BDC parameter-id preset destination |
| CIMAP | Input Sequence for BDC Sessions |
| COMAP | Online BDC output mapping from message table to container |
| CSRCCONSTANT | Online BDC constant value source map |
| CSRCCONTAINER | Online BDC container value source map |
| CSRCFCALL | Online BDC function call value source map |
| EWFFND | Front Office Configuation Determination |
| EWFTRA | Front Office Call: Data Flow |
| CCMIFIMPLNEW | Implementaion of Interfaces in CIC environment |
| CRM_CIC_OPDELC | Object Provider Service: class delegation - customer |
| CRM_CIC_OPDELS | Object Provider Service: class delegation - delivery |
| EECICTOOLBAR | CIC Function Bar Profile |
| EECICTOOLBAR_PRG | CIC Function Bar Profile: Main Program for Status |
| EWBWEBGUIITS | ITS Basic Address for Method Inplace-Calls in the CIC |
| EWOPSCONF | OPS: Configuration |
| EWVIEW | CIC View: View of Object Data Environment |