CCMCLBS

Call center callback - Whole | #transactional | Component: Customer Interaction Center
Column Name Description
MANDT Client
CALLBACKID Call Center Callback - Callback ID
Column Name Description
Column Name Description
Column Name Description
CBDATE Call center callback - Callback date
CBTIME Call Center Callback - Callback Time
CDATE Call center callback - Creation date
CTIME Call center callback - Creation time
UDATE Call center callback change date
UTIME Call center callback change time
Column Name Description
CLBSTAT Call center callback - Callback status Show values
Column Name Description Domain name
REFCLBID Call Center Callback - Callback ID NUM10
CLB_PROF Callback Configuration Profile CHAR15
CALLER_ID Call Center Callback - Caller ID CHAR10
CONTACT_NAME Call Center Callback - Contact Name CHAR40
TELNO Telephone number TDTELENUM
PENDING_OFFSET Call Center Callback - Pending Minutes NUM3
CUSER Call center callback - Call center agent CHAR12
UUSER Call center callback - Call center agent CHAR12
Master Data Relations Join Conditions
User Name in User Master Record
  • CCMCLBS.MANDT == USR02.MANDT
  • CCMCLBS.AGENT == USR02.BNAME
Country
  • Country/Region Key
  • Client
  • CCMCLBS.LAND1 == T005.LAND1
  • CCMCLBS.MANDT == T005.MANDT
Callback Queue
Region (State, Province, County)
  • Country/Region Key
  • Region (State, Province, County)
  • CCMCLBS.MANDT == T005S.MANDT
  • CCMCLBS.LAND1 == T005S.LAND1
  • CCMCLBS.REGIO == T005S.BLAND
Time zone
  • CCMCLBS.MANDT == TTZZ.CLIENT
  • CCMCLBS.TZONE == TTZZ.TZONE