- Accounting - General (AC)
- Application Platform (AP)
- Basis Components (BC)
- Business Mobile (MOB)
- Business Network Solutions (BNS)
- Business intelligence solutions (BI)
- Collaborative Cross Applications (XAP)
- Controlling (CO)
- Cross-Application Components (CA)
- Cross-Application Components (CA)
- Customer Relationship Management (CRM)
- Customer Service (CS)
- Discrete Industries (DI)
- Enterprise Contract Management (CM)
- Enterprise Controlling (EC)
- Enterprise Performance Management (EPM)
- Enterprise Portal (EP)
- Enterprise Portal (EP)
- Enterprise information management solutions (EIM)
- Environment, Health, and Safety / Product Compliance (EHS)
- Financial Accounting (FI)
- Financial Services (FS)
- Financials (FIN)
- Global Trade Services (SLL)
- Governance, Risk and Compliance (GRC)
- Incentive and Commission Management (ICM) (ICM)
- Investment Management (IM)
- Knowledge Management (KM)
- LOD Components (LOD)
- Logistics - General (LO)
- Logistics Execution (LE)
- Materials Management (MM)
- Obsolete Product: mySAP.com Workplace (WP)
- Occasional Platform User (OPU)
- Payroll (PY)
- Personnel Management (PA)
- Personnel Time Management (PT)
- Plant Maintenance (PM)
- Portfolio and Project Management (PPM)
- Product Lifecycle Management (PLM)
- Production Planning and Control (PP)
- Project System (PS)
- Public Sector Management (PSM)
- Quality Management (QM)
- Real Estate Management (RE)
- SAP Business Warehouse (BW)
- SAP HANA (HAN)
- SAP NetWeaver Master Data Management (MDM)
- SAP Supplier Lifecycle Management (SLC)
- Sales and Distribution (SD)
- Service (SV)
- Supply Chain Management (SCM)
- Sustainability management (SUS)
- Training and Event Management (PE)
- Transportation Management (TM)
- Treasury (TR)
- Web Channel (WEC)
Customer Interaction Center (CS-CI-CIC)
ID: ALR0000137
| T-Code | Description | Tables |
|---|---|---|
| RCCMREP01 | Organization/Agent Time Report | 11 |
| RCCMREP02 | Organization/Agent Call Vol. (DNIS) | 5 |
| RCCMREP03 | Agent Activities | 9 |
| RCCMREP04 | Agent Profile Report | 34 |
| RCCMREP05 | Agent Profile Overview | 1 |
| RCCMREP06 | PD Organization Profile - Detail | 35 |
| RCCMREP07 | Document Flow Report | 6 |
| CCMP_RABOX | Remote Action Box via SAPGui for HTM | 0 |
| CIC7 | Maintain Scripting Profile | 0 |
| CICA | Maintain Activities in CIC | 0 |
| CICAA | Callback Queue Maintenance | 0 |
| CICAB | Callback Queue Assignment | 0 |
| CICAM | Assignment of Visible Components | 0 |
| CICB | Detail Keys for Activities in CIC | 0 |
| CICG | Call Center Profile Maintenance | 0 |
| CICH | CTI Telephony Buttons | 0 |
| CICI | Profile for Telephony Controls | 0 |
| CICJ | Maintain Logging Profile | 0 |
| CICK | Maintain Scripting Profile | 0 |
| CICP | Contact Search Configuration | 0 |
| CICQ | Assign Hidden Components to Framewrk | 0 |
| CICV | CTI Queue Maintenance | 0 |
| CICW | CTI Queue Assignment Maintenance | 0 |
| CICX | Component Container Maintenance | 0 |
| CICY | CTI Administration | 0 |
| CICZ | DNIS mapping | 0 |
| CRMC_CIC_WSP0 | CIC Component Definition | 0 |
| EHVD | HTML Customer Overview: Select Data | 0 |
| ENVD | CIC: Data Environment Maintenance | 0 |
| EWB_WEBGUI | FOPs for Web GUI | 0 |
| EWFC | IS-U Front Office Configuration | 0 |
| EWFC0 | Action Box Configuration | 0 |
| EWFC1 | Action Config. for HTML Operation | 0 |
| EWHV | Generic IAC for Cluster Objects | 0 |